Vignette - Customer Service - Developing Your Team: Building Your Bench Strength

In this video presentation we focus on managers and leaders developing the skills of their staff. We introduce the ‘Development Model’ as a roadmap from Beginner to Master that leads the development of each direct report. Developing a staff that is both productive and works well as a team is complex and takes great leadership and planning. As individuals on your team grow your leadership approach with each should grow and change with them.