Vignette - Luxury Upselling - Uncovering Guests Needs Using the Probing Process

Elevating the guest’s experience can be achieved by asking open-ended questions encouraging them to share their preferences and the experience they want to have.  In this module, we will introduce the Probing Process, a structured approach designed to guide you through guest engagement in upselling.  This builds confidence in making recommendations, wowing your guests and increasing incremental revenue. Whether you’re at the front desk, in the spa, a server or bartender, these concepts apply.